Frequently Asked Questions
Everything you need to know about the Métier shopping experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
At Métier, we are committed to ethical fashion. We work exclusively with certified suppliers who prioritize high-quality, sustainable fabrics and fair labor practices throughout the production chain.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Klarna.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your package's progress.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our style consultants for personalized advice.